Explore Twin Seafood's Freshly Prepared Hot Food and Flavorful Offerings

Objective: To ensure customer satisfaction while maintaining fairness and quality service for both our customers and the store.

Policy:

1. Order Preparation:

  o All hot food orders are prepared fresh upon order to ensure quality and taste.

  o Please allow adequate preparation time when placing an order.

2. Order Pickup:

  o Customers are responsible for picking up their orders promptly at the designated time.

  o Hot food items should be consumed within a reasonable time to ensure freshness and safety.

3. Complaints and Returns:

  o If there is an issue with your hot food order, please bring it to our attention immediately.

  o Any complaints regarding hot food must be accompanied by the original purchase and brought back to the store on the same day of purchase for a replacement.

  o For health and safety reasons, we require the return of the original food item to process a replacement.

4. Discount Policy for Complaints:

  o If the hot food is not brought back on the same day, customers are eligible for a 10% discount on their next hot food order.

  o This discount is intended to ensure fairness for both the customer and the store owner and to encourage prompt feedback.

5. Contact Information:

  o For any issues or inquiries, please contact our Hot-Food Department staff at the time of pickup or call us at [239-332-8537].

6. Policy Updates:

  o Twin Seafood & Groceries Market reserves the right to update or modify this policy at any time. Any changes will be communicated through store notices and on our website.

Thank you for your understanding and cooperation. We strive to provide the best service and quality food for our valued customers.